AI in healthcare: Friend or Foe?

Written with love on by Ionela Bărbuță

There’s one industry that artificial intelligence can greatly enhance, however, it is also the one that can suffer the most from any misuse of the technology. It’s been a while since researchers have started to weigh the pros and cons of using AI in healthcare and the case is still controversial.

On the one hand, the introduction of robots and artificial intelligence in the medical system can speed up the processes, free the doctors of dull and repetitive duties so they can focus their entire attention on patients and, most importantly, can help people stay healthy.

On the other hand, AI systems have access to a lot of sensitive data about people’s medical history. A group of researchers at Harvard and MIT is making us aware that these systems may have unintended consequences. According to the paper they published on the online media outlet Science, there’s always the possibility of adversarial attacks, which constitute manipulations that can change the behavior of AI systems using small pieces of digital data. This can lead to patients being misdiagnosed, which eventually might affect people’s lives and their survival chances.

The good about AI in healthcare

The hype around artificial intelligence and the great benefits that it brings in many domains have allowed for its adoption in the healthcare system as well. There is even a debate going on in the medical world whether human physicians will be totally replaced by AI doctors sometime in the future. But that's a different discussion, there's a long way to go until we get there. Nowadays, AI systems can assist physicians in making better clinical decisions and, in some cases, can even replace human judgement in certain functional areas of healthcare (e.g. radiology).

Courtesy of www.intelegain.com

Data Management and Diagnosis

One area that AI can help with in healthcare is handling the medical data. So far, all the information about patients is included in medical notes, electronic recordings from medical devices, physical examinations and clinical laboratory and images. With the help of machine learning or NLP (Natural Language Processing), relevant medical information is unlocked faster. The information can then be used for making better clinical decisions.

For instance, Google Deepmind Health is used to mine medical records in order to offer better and faster health services. It is able to process huge amounts of medical information within a matter of minutes.

With regard to diagnosis, until now, the most common use cases we've seen in healthcare are in the field of neurology, cardiology and oncology.  As an example, Manipal Hospitals in India have deployed IBM Watson for cancer care. Nevertheless, progress has been registered also in diagnosing eye diseases. Google, in coordination with Moorfields Eye Hospital NHS Foundation Trust, is aiming to improve eye treatment using machine learning.

Handling repetitive and dull tasks

Being a doctor is great, but it also requires a lot of time and effort doing things that bring less value both to the patient and the field of medicine. Entering patient data into a computer or filling in paperwork are important and need to done, yet it keeps the medical staff occupied and unable to attend patients and their needs. Artificial intelligence and robots, in particular, can handle these tasks much faster and much better. This way, doctors can spend more time thinking of alternative treatments, identifying better options for the patients and even talking to them, understanding their needs or comforting them. Taking x-ray scans, CT scans or analyzing tests can also be handled by robots that can do it faster and with better results. AI pattern recognition software can detect anomalies in scans, helping doctors carry out earlier diagnosis and improve patients' survival chances.

According to IBM, its Medical Sieve exploratory project plans to build the next-generation “cognitive assistant” which is capable of analytics and reasoning with a vast range of clinical knowledge. Medical Sieve can help in making the clinical decision regarding cardiology and radiology.

AI-based reception

AI chatbots are not a novelty, they are used in numerous industries and the healthcare system makes no exception. Using NLP and deep learning (DL) to understand patients' requests and improve their responses with each interaction, AI receptionists can perform a lot of tasks in a shorter amount of time and with greater accuracy than a human. They are programmed to asses the level of urgency and importance of a request and are able to transfer them to a human when the situation requires it.

The dark side of AI in healthcare

Like any other technological advancement, artificial intelligence is taken with a grain of salt by many researchers and industry skeptics. Apart from the great advantages it brings and the progress that can unlock, AI also introduces privacy concerns, ethical dilemmas and the risk of medical errors that can affect and even threaten human lives.

Some of these concerns are already being addressed and organizations and associations are working on ensuring the threats are mitigated. For example, the American Medical Association (AMA) mentioned in its latest AI policy statement that the association will support the development of healthcare AI solutions that safeguard patient privacy rights and preserve the security and integrity of personal information.

However, there are still certain things that need to be taken into account such as the lack of standards with regard to how medical data needs to be collected and processed by an AI system. Data, including the biometric data collected from wearable devices, can be hacked and tampered with. The new Data Protection Regulation has introduced certain restrictions on how to handle sensitive data, but when adding machine learning, NLP or deep learning into the equation, this is no longer enough to protect against a breach.

Apart from these challenges, there's the old ethics dilemma that keeps appearing every time we talk about AI.  Artificial intelligence has the potential to improve the efficiency of healthcare delivery and quality of patient care, but should we really trust a computer to make medical decisions for the patients?  It is said that a machine learning algorithm is as good as the data that it is fed. As a result, we need to take into account that the slightest errors in the training model can lead to completely different results which influence further actions and the future of patients.

Earlier this year, experts from Microsoft, AMA and Cleveland Clinic have gathered for a serious discussion about the future of AI in healthcare and the risks it brings. Sylvia Trujillo, senior Washington counsel at AMA, stated that "given the future trends in healthcare and demographics, we cannot advance healthcare without AI innovation." This means the discussion has just started and more companies, researchers and experts are welcomed to share their take on this.


Obviously, there is much more to be said about artificial intelligence and healthcare. The purpose of this piece is to address the main opportunities that such technology presents for the medical field and to highlight the key questions that should be answered as soon as possible. As a conclusion, we invite you to listen to a brief talk by Aimee van Wynsberghe, President and co-founder of the Foundation for Responsible Robotics.

Thank you for reading. Now help us spread the ❤️ by sharing.

Ionela Bărbuță

Written with love by Ionela Bărbuță

Ionela is an enthusiastic professional, with a proven experience in the payments and fintech industry. She likes working with people, creating things, and writing about AI, security and fraud.